FREE SHIPPING ON ORDERS OVER $100.00 | Local Pick-up available

FAQ

FREQUENTLY ASKED QUESTIONS

Q:  How is shipping costs calculated?

We calculate shipping straight from the USPS website, so costs will be accurate to weight and your location. If you have any questions regarding shipping, please give us an email or phone call so we may assist you!

Q:  How long will it take to receive my order?
A: 
 We take up to two business days to process your order. Domestic orders typically take 3-5 business days to arrive.

Please keep in mind Priority Shipping orders 2 day or 3 does not account for processing time prior to packages arriving at the USPS facility. Additionally, that there is sometimes unchangeable delays on behalf of USPS that we cannot control and therefore are not accountable for. 

 

Q: What type of payment do you accept?
A:  
We accept Visa, Mastercard, American Express and Paypal for payment. We do not accept money orders or personal checks.

 

Q:  Do you ship Internationally?
A: 
 No, not now but hopefully in the future. 

 

Q: Can I exchange an item if it doesn't fit? What's the return policy? 
A:  
If you need a different size or prefer a different color it's no problem! We offer exchanges within 30-days of order ship date. Exchanged items must be in like new condition: Unwashed, Unworn, and Unused. 

To initiate your exchange please email us at updxgallery@gmail.com with desired exchange information and your original order info.  

Ship exchange items to: 

UPDX Gallery
ATTN: Webstore Exchanges
23 NW 5th Ave
Portland, OR 97209

Items are not returnable under normal circumstances. If you receive an item with clear defects such as skipped hemming, holes at seams, cracked or broken glassware, or misprints. Please contact us and we will send a replacement or alternatively refund your order. 

We'd like to encourage you to also read our full Return Policy.

Q: How exactly does local pickup work? 

A: When you place your order and select local pickup our team will be notified and will typically be able to fulfill your order within two hours. Once ready, another email notification will go out letting you know that your order is ready.

Once you arrive at the store, we ask that you show our employee stationed at the front counter your order notification, and give us the name on the order.

Please have your mask on with your mouth and nose completely covered before you come to the door. 

They will retrieve your items and you'll be all set!

Note: Orders made after hours will be ready within the first two hours of the following day. Similarly, orders placed after 4:00pm may be delayed to the next morning depending on our in store foot traffic.

If you any questions at all beyond what is stated here, we encourage you to give the store a call! This is new for us so we want this run as smooth as possible. 

 

Q:  How can we get our product on your site?
A:
  We are always open to new artist and companies to work with.
     Please send your information to: updxgallery@gmail.com 

Q:  What is your website's Privacy Policy?
A:   The basics are that we retain customers information that is perinate to shipping orders, auditing sales, or authenticating orders. You're credit card information is not stored in our system. Financial information is not see by UPDX Gallery itself, but rather by the designated banks that route data, and transfer funds, and confirm payments. Payments are encrypted. 

Please read our full Privacy Policy to get all the details. 

 

Q:  What is your website's Terms of Use?
A: 
The full terms can be found at this link Terms of Use as well as at the footer of the website. 

If you have any other questions please feel free to email us at updxgallery@gmail.com or call us at 503-458-4835